Case Studies

LWM Technology Services

Knowledge Management Process Analysis and Implementation

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Case Studies of Work Performed

A patented system to automate the process of indexing a large (giga- to terabyte) text data corpus was evaluated for potential as an add-on application to a complementary product line. Principal focus of analysis was the automatic taxonomy/thesaurus generator. The result of the project was a report with business relationship recommendations for the investigating company.

Project leadership was provided to a federally funded research laboratory's Library and Archives Group to establish an on-going program of thesaurus development to frame a browsing search interface for the organization's published and proprietary content. Scientists and engineers were interviewed for their subject expertise, major categories of terminology developed, and a process for building and maintaining the controlled vocabulary were established over an eight month period.

The Library and Information Center operations of a large biotech company were evaluated to assess the current and potential value of the services performed. The study solicited reviews from departments. The result was management interviews that supported increased staffing to enhance and expand existing services.

A Navy department required specialized training and support services for its library and information center personnel to help improve the quality of the technical reports database. Based on the contractors expertise, a program for training in indexing techniques, content and taxonomy building was developed and use to train departmental information personnel. A subcontractor was assigned to further develop the specialized taxonomy and thesaurus.

A government agency required a database application for managing personnel resumes and publications. A requirements study resulted in the development of a prototype Web application for employees to submit and maintain resumes, biographies, and publication vitae on-line.

The company has professional experience on standards committees involved in ongoing evaluation of NISO and ISO draft standards, contributing substantive change recommendations. In the course of software development of integrated library, search and information management software, adoption and integration of these standards was a significant aspect of product development cycles.

Business relationship management and partnerships have been a significant activity for 20+ years in the software industry. Our professional experience has resulted in numerous relationships with vendors, and hundreds of contracts with customers procuring high-end software and services. We are highly skilled in evaluating agreements to assure fair and positive results for both sides in a business partnership.

Our information science and research orientation has been applied to numerous projects of competitive intelligence surveillance for clients in diverse industries. Establishing procedures and processes for maintaining critical awareness of inter-industry trends is a particularly strong aspect of our business support services.

For a petroleum exploration company, an energy economics consulting practice, a government defense agency and a government contractor we have developed guidelines and practices for industry specific taxonomies. We are well-connected to subject specialists in areas outside of our expertise for building content management taxonomies.

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